General FAQs

What type of products do you offer?

We offer wellness and recovery products including portable saunas, cold plunge tubs, red light therapy products, recovery bundles, and wellness accessories.

Are your products suitable for home use?

Yes, our products are selected for convenient home wellness routines. Each product page includes details about usage, setup, size, and key features.

How do I choose the right product for me?If

If you’re looking for relaxation and sweat therapy, a sauna is a great option. For cold recovery and inflammation support, choose a cold plunge. For a complete routine, our recovery bundles combine multiple wellness solutions.

Do your products require professional installation?

Most products are designed for easy setup at home. Please check the product description for specific setup instructions.

Financing

Do you offer financing options?

Yes, flexible financing may be available on selected products and bundles at checkout.

How does financing work?

Choose your product, proceed to checkout, and select an available financing option. Approval and payment terms depend on the financing provider.

Which products are eligible for financing?

Selected saunas, cold plunge tubs, red light therapy products, and recovery bundles may qualify for financing. Eligible options will appear at checkout.

Are monthly payments final?

Monthly payment amounts are estimates and may vary based on product price, taxes, shipping, eligibility, and financing provider terms.

Orders & Shipping

How long does shipping take?

Shipping times vary depending on the product and delivery location. Estimated shipping details will be provided during checkout or after your order is confirmed.

How can I track my order?

Once your order ships, you will receive tracking information by email so you can follow your delivery status.

Do you ship all products together?

Some bundle items may ship separately depending on product size, warehouse availability, and carrier requirements.

Can I change my shipping address after placing an order?

Please contact us as soon as possible. If the order has not been processed or shipped, we’ll do our best to update the address.

Returns & Support

What is your return policy?

Returns are handled according to our return policy. Products must meet the return conditions listed on our policy page.

What should I do if my product arrives damaged?

Please contact our support team immediately with your order number and photos of the damaged item/package. We’ll help resolve the issue as quickly as possible.

Can I cancel my order?

Orders can only be cancelled before they are processed or shipped. Please contact us quickly if you need to request cancellation.

How do I contact customer support?

You can contact us through our contact page or email us with your order number and question. Our team will be happy to help.

Product Care

How should I care for my sauna or cold plunge product?

Always follow the care instructions included with your product. Keep your product clean, dry when required, and stored properly when not in use.

Can I use these products every day?

Usage depends on the product and your personal wellness routine. Always follow product instructions and consult a professional if you have any health concerns.

Can I use these products every day?

Wellness products may not be suitable for everyone. If you are pregnant, have a medical condition, or are unsure, please consult a healthcare professional before use.

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