Refund policy

Last Updated: August 26, 2026

At Thermo Plunge Recovery Systems, we want customers to understand their purchase and return options before ordering.

This policy applies to eligible products purchased directly through thermoplunge.com.

Return Requests

If you would like to return an eligible product, contact us before shipping the product back.

Email: support@thermoplunge.com

Please include:

  • your full name;
  • order number;
  • product purchased;
  • reason for the return; and
  • photographs where the product is damaged, defective or has a shipping issue.

Important: Do not ship a product back without first receiving return instructions from Thermo Plunge Recovery Systems.

Change-of-Mind Returns

Because cold plunge systems and related equipment can be large, specialized and costly to transport, eligibility for a change-of-mind return depends on the condition and fulfilment status of the product.

To qualify, the product generally must:

  • be unused;
  • not have been installed, filled with water or operated;
  • be in resalable condition;
  • include the original parts and accessories; and
  • be returned in original packaging where reasonably required.

I recommend confirming this figure before publishing rather than inventing a period that does not match the business's actual practice.

Installed or Used Equipment

Unless required by applicable law, products that have been installed, connected, filled, operated or materially used may not qualify for a voluntary change-of-mind return.

A defective product is handled separately under the defective-product and warranty sections below.

Custom, Special-Order and Final-Sale Products

Custom-made, personalized, specially ordered or clearly marked final-sale products may not qualify for voluntary cancellation or return once production or fulfilment has started.

This restriction does not remove statutory rights that may apply if a product is defective, materially different from its description or otherwise subject to mandatory consumer protection requirements.

Return Shipping

For an approved change-of-mind return, return shipping and freight costs may be the customer's responsibility unless Thermo Plunge Recovery Systems confirms otherwise.

For large or freight-delivered products, return transportation can be substantial.

Any applicable return freight charge or restocking charge should be disclosed before the return is finalized.

Damaged Shipments

Please inspect your shipment when it arrives.

If you notice visible damage:

  1. photograph the exterior packaging;
  2. photograph the damaged area of the product;
  3. retain the packaging;
  4. record any visible damage with the carrier where possible; and
  5. contact us promptly at support@thermoplunge.com.

We may require photographs or other information so that we can assess the damage and work with the carrier.

Defective or Incorrect Products

If you receive a product that appears defective, materially damaged or different from the product ordered, contact us promptly.

Depending on the circumstances and applicable warranty or consumer-protection requirements, the available remedy may include repair, replacement, exchange or refund.

Refund Processing

Once an approved return has been received and inspected, we will advise you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

Your bank, credit-card provider or payment processor may require additional time to post the refund after it has been issued.

Original shipping or freight charges may be non-refundable for voluntary returns unless otherwise stated or required by law.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

Orders that have not entered fulfilment may be cancellable.

Once an item has been prepared, custom-built, dispatched or transferred to a freight carrier, cancellation may no longer be possible or may involve costs already incurred.

Consumer Rights in Canada

This return policy provides Thermo Plunge Recovery Systems voluntary commercial return terms.

It does not limit any mandatory rights or remedies available under applicable federal, provincial or territorial Canadian law.

The Government of Canada's Office of Consumer Affairs notes that retailers generally determine their change-of-mind return policies, while defective goods may involve additional consumer remedies.

Contact Us About a Return

Thermo Plunge Recovery Systems
Website: thermoplunge.com
Email: support@thermoplunge.com